Refund & Cancellation Policy

At Valuelinko, we are committed to ensuring your complete satisfaction with every order. Due to the perishable nature of our fresh produce and grocery products, we have established the following refund and cancellation policy. Please read this policy carefully before placing your order.

1. Order Cancellation

1.1 Cancellation by Customer

• Orders can be cancelled before dispatch by contacting us immediately
• Contact us at +91 7484933327 or via WhatsApp
• Once the order is dispatched, cancellation may not be possible
• Full refund will be processed for successfully cancelled orders

1.2 Cancellation by Valuelinko

We reserve the right to cancel orders under the following circumstances:

• Product unavailability due to stock issues
• Delivery address is outside our serviceable area
• Suspected fraudulent or unauthorized transactions
• Pricing or product information errors on our platform

In such cases, you will be notified immediately and any payment made will be fully refunded.

2. Return Policy

2.1 Eligible for Return/Refund

You may request a return or refund in the following cases:

• Damaged Items: Products received in damaged condition during transit
• Spoiled/Rotten Products: Fresh produce that is spoiled or rotten upon delivery
• Incorrect Items: Products different from what was ordered
• Missing Items: Products not included in the delivered order
• Quality Issues: Products not meeting the quality standards as described

2.2 Not Eligible for Return

• Products reported after the 2-hour return window
• Items that have been used, consumed, or opened (except to verify quality)
• Products damaged due to improper storage by the customer
• Change of mind after receiving the order

3. How to Request a Return or Refund

4. Damaged Items Policy

5. Refund Process

5.1 Refund Options

Once your return request is approved, you may choose from:

• Replacement: We will send a replacement for the affected items at no extra cost
• Store Credit: Credit will be added to your account for future purchases
• Full Refund: Refund to your original payment method (for COD orders, refund via bank transfer)

5.2 Refund Timeline

• Refund requests are processed within 24-48 hours of approval
• Bank transfers may take 5-7 business days to reflect in your account
• Store credits are applied instantly

6. Contact Us for Refund Requests

For all refund and return-related queries, please contact us: